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+41 79 132 60 60
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My Account / Sign Up
Faqs

Frequently Asked Questions

General Questions

What is HelvGo?
HelvGo is a premium private mobility platform based in Switzerland, offering high-end chauffeur services with a strong focus on reliability, discretion, and security. We serve executives, international travelers, high-net-worth individuals, and clients requiring confidential or sensitive transportation.
Where does HelvGo operate?
HelvGo operates primarily in Switzerland, with a strong presence in major cities such as Geneva, Zurich, and Lausanne. Expansion to other European financial hubs is part of our mid-term roadmap.
What makes HelvGo different from traditional chauffeur services?
HelvGo combines a curated network of professional chauffeurs, premium vehicles, and a digital booking platform designed for efficiency and discretion. Unlike standard ride-hailing services, HelvGo focuses on quality, security, and tailored experiences rather than volume.
Who are HelvGo’s services designed for?
Our services are designed for business leaders, diplomats, investors, luxury travelers, and clients with high expectations in terms of comfort, punctuality, and confidentiality.

Reservations

How can I make a reservation ?
Reservations can be made directly through our online platform. Once submitted, each booking is reviewed and confirmed to ensure service availability and alignment with your requirements.
How far in advance should I book ?
Vous pouvez réserver directement sur notre site en indiquant votre trajet, la durée souhaitée et le type de véhicule. Une fois la réservation confirmée, vous recevrez immédiatement les détails de votre chauffeur par e-mail ou SMS.
Quels types de véhicules proposez-vous ?
We recommend booking at least 24 hours in advance. For security-sensitive or complex requests, earlier booking is advised to allow proper coordination.
Can I book a chauffeur for multiple hours or days ?
Yes. HelvGo offers hourly, daily, and long-term chauffeur services, including dedicated drivers for business trips, events, or extended stays.
Are last-minute bookings possible ?
Subject to availability, HelvGo can accommodate last-minute requests. However, availability cannot be guaranteed, especially during peak periods or for specialized services.
What types of vehicles are available ?
HelvGo works exclusively with premium vehicles that meet strict comfort and safety standards. Vehicle categories may include luxury sedans, executive vans, and high-end SUVs.

Security & Confidentiality

How does HelvGo ensure client security ?
Security is a core pillar of HelvGo. Our chauffeurs are carefully vetted, trained, and selected based on strict professional and ethical criteria. For specific requests, enhanced security protocols can be deployed.
Are my personal and booking data protected ?
Yes. All client data is handled in compliance with Swiss and European data protection regulations. We apply strict data confidentiality policies and do not share client information with third parties.
Can HelvGo handle sensitive or confidential transports ?
Absolutely. HelvGo is designed to manage discreet and sensitive missions, including executive travel, confidential meetings, and high-value transports.
Are HelvGo chauffeurs bound by confidentiality agreements ?
Yes. All chauffeurs working with HelvGo operate under strict confidentiality obligations to ensure total discretion.

Working with HelvGo

How can chauffeurs or partners work with HelvGo ?
Professional chauffeurs and mobility partners can apply through our partnership request form. Each application is carefully reviewed to ensure alignment with HelvGo’s quality and service standards.
What are the requirements to become a HelvGo chauffeur ?
Applicants must have proven professional experience, an excellent driving record, a premium vehicle that meets our standards, and a strong commitment to discretion and service excellence.
Does HelvGo work with security professionals ?
Yes. For specific missions, HelvGo collaborates with certified security professionals to deliver integrated mobility and protection solutions.
Is HelvGo open to strategic or investment partnerships ?
Yes. HelvGo is open to strategic partnerships and investment discussions that align with our long-term vision. Interested parties are invited to contact us through the dedicated form.