1. Scope

We, MJD Swiss Group SA, operating under the brand HelvGo, place great importance on the protection of your personal data.
This Privacy Policy explains which data we collect, how we use it, for what purposes, and what rights you have.

2. Data Controller

MJD Swiss Group SA
Avenue du Casino 28
1820 Montreux, Switzerland

Email: contact@helvgo.ch
Phone: +41 79 132 60 60
Business Identification Number (UID): CHE-156.697.778

3. Data Security

We implement appropriate technical and organizational measures to protect your data against loss, unauthorized access, alteration, or disclosure.
All data exchanges via the HelvGo website are secured using encrypted protocols (SSL/TLS).
When transmitting sensitive data, we recommend using only secure communication channels.

4. Automatically Collected Data

When you visit our website, certain technical information is automatically recorded, including:

• your device’s IP address,
• the date, time, and duration of your visit,
• the browser type and operating system used,
• pages viewed and actions performed.

This data is processed anonymously or pseudonymously in order to:

• ensure proper website functionality,
• improve the user experience,
• prevent misuse and enhance security,
• generate traffic and usage statistics.

5. Cookies and Similar Technologies

HelvGo uses cookies to facilitate navigation and improve website performance.
These cookies may include:

• Technical cookies: required for the proper functioning of the website;
• Analytical cookies: used to measure audience and improve content;
• Functional or marketing cookies: used to personalize the experience or advertising (subject to prior consent).

We may use third party analytics services such as Google Analytics to better understand website usage and improve our services. You may configure your preferences at any time via your browser or refuse certain cookies. Please note that disabling some cookies may limit certain website functionalities.

6. Booking-Related and User Data

When you book a service through HelvGo, we collect the data necessary to manage the service, including:

• your name, surname, and contact details,
• journey or booking details,
• billing and payment information,
• communications with customer support.

This data is processed in order to:

• perform the contract and deliver the service,
• manage administrative and accounting obligations,
• prevent fraud and ensure security,
• keep you informed about your booking.

Legal basis for processing includes the performance of a contract, compliance with legal obligations, legitimate interests, and where applicable the user’s consent.

7. Partners and Subcontractors

Certain data may be shared with trusted service providers (hosting providers, payment processors, communication or analytics tools).
These partners act solely on HelvGo’s instructions and are subject to strict confidentiality and security obligations.

8. Your Rights

In accordance with the Swiss Federal Act on Data Protection (FADP) and, where applicable, the General Data Protection Regulation (GDPR), you have the following rights:

• Right of access: obtain a copy of your personal data.
• Right to rectification: correct inaccurate or incomplete data.
• Right to erasure: request deletion of your data, unless legal obligations require retention.
• Right to restriction: limit processing in certain circumstances.
• Right to data portability: receive your data in a structured format.
• Right to object: object to certain processing activities, particularly for marketing purposes.
• Right to withdraw consent: at any time, for processing based on consent.

To exercise your rights, please contact us at: contact@helvgo.com

9. Data Retention Period

our personal data is retained only for as long as necessary to fulfill the purposes for which it was collected or to comply with applicable legal obligations, including accounting, taxation, and security requirements.

Booking and billing data may be retained for up to 10 years in order to comply with Swiss accounting and tax regulations.

The legal basis for processing your data includes the performance of a contract, compliance with legal obligations, our legitimate interests in operating and improving our services, and, where applicable, your consent.

10. International Data Transfers

Data may be hosted or processed in Switzerland and in other countries offering an adequate level of data protection.
Any transfer to a third country is carried out in accordance with the safeguards required by Swiss and European legislation.

11. Policy Updates

HelvGo reserves the right to modify this Privacy Policy at any time.
Any update will be published on the website with the date of the latest revision.

For any question regarding data protection or personal data processing, you may contact us at: contact@helvgo.com

Last updated: March 2026